This VILT training is for anyone who comes into contact with our customers, whether on the phone, through chat, email, or in person. 

Tools Used: PowerPoint, Microsoft Word, Vyond, Kahoot

Highlights: 

• Breakout rooms for interaction.

• Vyond videos for scenario-based learning.

• Kahoot for review of information. 

Click below to see the Facilitator's Guide and the Design Document for this course.